LITE CLOTHING
Cancellation policy
If you need to cancel an order, act as soon as possible. Eligibility depends on the current order and fulfilment status.
Before dispatch
Open the order in your account or order page. Use the cancellation action when it is available. If you cannot find an available action, contact the store with your order number so the team can check its status.
After dispatch
An order that has already been dispatched may no longer be cancellable. Check Returns & refunds for the appropriate process after delivery. Do not treat a request message as confirmation that an order has been cancelled.
Payment and stock
A confirmed cancellation follows the store’s payment and inventory process. If a payment was collected, any approved refund is handled through the applicable refund process. For a cash-on-delivery order, a cancellation does not create a prepaid refund where no payment was taken.
Confirmation and support
Check the order’s updated status and keep any confirmation. If you are concerned about a pending charge or an order that is still progressing after a request, contact the store before attempting another payment. Applicable consumer rights remain unaffected.